Terms of Service

Last updated: August 20, 2026

These Terms of Service ("Terms") govern your access to and use of the Forensic Tracker Evidence Notification System, website, and related services (collectively, the "Service") provided by Forensic Tracker LLC, 8 The Green, Ste D, Dover, DE 19901, USA ("Forensic Tracker", "we", "us", or "our"). By accessing or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an agency, laboratory, or other organization, you represent that you have authority to bind that organization, and "you" refers to that organization.

1. The Service

Forensic Tracker is a software-as-a-service application that enables crime laboratories, law enforcement agencies, prosecutors, and courts to register forensic hit notifications, notify investigators by email and SMS, collect secure case status updates, and escalate unanswered notifications on a configurable schedule. The Service is provided on a subscription basis under these Terms and any applicable Software Services Agreement or order form executed between you and Forensic Tracker (an "Agreement"). If there is a conflict between these Terms and an executed Agreement, the Agreement controls.

2. Accounts and Access

• You must provide accurate, complete registration information and keep it current.
• You are responsible for maintaining the confidentiality of account credentials and for all activity under your accounts.
• Access is limited to authorized personnel of your organization acting within the scope of their official duties.
• You must notify us promptly at support@forensic-tracker.com of any unauthorized access or suspected security incident.

3. Acceptable Use

You agree not to, and not to permit any user to:

• Use the Service for any purpose other than lawful evidence notification, tracking, and case management activities;
• Upload or transmit content that is unlawful, or that you do not have the legal right to process;
• Interfere with or disrupt the integrity or performance of the Service, or attempt to gain unauthorized access to it or its related systems;
• Reverse engineer, decompile, copy, modify, or create derivative works of the Service;
• Resell, sublicense, or make the Service available to any third party except as expressly permitted in your Agreement;
• Use the Service to send unsolicited communications, or to send SMS messages to individuals who have not consented to receive them.

4. Customer Data

As between you and Forensic Tracker, you retain all right, title, and interest in the case records, contact information, and other data you or your users submit to the Service ("Customer Data"). You grant us a limited license to host, process, transmit, and display Customer Data solely to provide and support the Service. You are responsible for the accuracy and lawfulness of Customer Data, including obtaining any consents required for the individuals whose information you enter into the Service. Our collection and use of personal information is described in our Privacy Policy.

5. Security and Confidentiality

We maintain administrative, physical, and technical safeguards designed to protect the security, confidentiality, and integrity of Customer Data, including case information relating to active investigations. Each party agrees to protect the other's confidential information with at least the same degree of care it uses for its own, and no less than reasonable care, and to use it only as necessary to perform under these Terms.

6. SMS and Email Notifications

The Service delivers notifications by email and SMS/text message. Message and data rates may apply and are the responsibility of the recipient or their organization. Recipients may opt out of SMS messages at any time; you acknowledge that opting out may limit the Service's ability to deliver evidence notifications to that recipient. Delivery of email and SMS depends on third-party carriers and networks that we do not control, and we do not guarantee receipt of any individual message.

7. Fees and Payment

Subscription fees, billing periods, and payment terms are set out in your Agreement or order form. Unless stated otherwise, fees are quoted in U.S. dollars, are due within thirty (30) days of invoice, and are non-refundable except as expressly provided in your Agreement. We may suspend access for accounts with undisputed amounts more than thirty (30) days past due, after reasonable notice.

8. Intellectual Property

Forensic Tracker and its licensors own all right, title, and interest in and to the Service, including all software, interfaces, documentation, logos, and trademarks. No rights are granted to you except the limited right to access and use the Service as described in these Terms and your Agreement. If you provide feedback or suggestions, we may use them without restriction or obligation.

9. Availability, Support, and Modifications

We work to keep the Service available on a continuous basis, subject to scheduled maintenance and circumstances beyond our reasonable control. Any uptime commitments and support response targets are set out in your Agreement. We may improve or modify features of the Service, provided the modifications do not materially reduce its core functionality during your subscription term.

10. Term, Suspension, and Termination

These Terms apply for as long as you use the Service. Either party may terminate as set out in the applicable Agreement. We may suspend or terminate access immediately if you materially breach these Terms and fail to cure within thirty (30) days of notice, or where suspension is necessary to prevent harm to the Service or other customers. Upon termination, we will make Customer Data available for export for at least thirty (30) days, after which it will be deleted from active systems in accordance with our data retention practices.

11. Disclaimers

EXCEPT AS EXPRESSLY SET OUT IN AN AGREEMENT, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," AND WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. THE SERVICE IS A COMMUNICATION AND TRACKING TOOL; IT DOES NOT PROVIDE LEGAL ADVICE, AND RESPONSIBILITY FOR INVESTIGATIVE AND PROSECUTORIAL DECISIONS REMAINS WITH YOU AND YOUR ORGANIZATION.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR LOST DATA, ARISING OUT OF OR RELATED TO THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY. EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE FEES PAID OR PAYABLE BY YOU FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED BY LAW.

13. Indemnification

We will defend you against third-party claims alleging that the Service, as provided by us, infringes a U.S. patent, copyright, or trademark, and will pay resulting damages finally awarded, provided you promptly notify us and allow us to control the defense. You will defend us against third-party claims arising from Customer Data or your use of the Service in violation of these Terms or applicable law, under the same conditions.

14. Government Users

The Service is commercial computer software. If you are a U.S. government entity, your use, duplication, and disclosure rights are limited as set forth in the applicable Agreement, consistent with FAR 12.212 and DFARS 227.7202 where applicable. Nothing in these Terms waives any immunity or defense available to a government entity under applicable law.

15. General

• Governing law: These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules, except where superseded by mandatory law applicable to a government customer.
• Assignment: Neither party may assign these Terms without the other's consent, except to a successor in connection with a merger or sale of substantially all assets.
• Force majeure: Neither party is liable for delay or failure caused by events beyond its reasonable control.
• Entire agreement: These Terms, together with any executed Agreement and the Privacy Policy, are the entire agreement regarding the Service and supersede prior discussions.
• Changes: We may update these Terms from time to time. We will post the updated Terms on this page and update the "Last updated" date; material changes will be notified by email or a prominent notice in the Service before they take effect.

16. Contact Us

If you have any questions about these Terms, you can contact us:

• By email: info@forensic-tracker.com